Follow these steps to check the HDMI connection between your Apple TV and television. If you still need help, learn what to do.

Update: The Apple TV app is now also available on the Amazon Fire TV Cube. Apple today released the Apple TV app for Amazon TV devices, starting with the Amazon Fire TV Stick 4K and the older HD.

Check the power cord

Make sure that your Apple TV is plugged into power and that the status light is on. If you don’t see the status light, here's what you can do. After each step, see if you still need help.

• Press Menu or Apple TV App/Home on your Siri Remote to try to wake up your Apple TV.
• Unplug the power cord from your Apple TV, wait 30 seconds, then plug the power cord back in.
• Try using a different power outlet.
• If the Apple TV is plugged into a power strip, make sure that the power strip is turned on.

Check your HDMI cable

If the status light on your Apple TV is on and you don’t see video or hear sound, make sure that your HDMI cable is securely plugged into your Apple TV and to any connected televisions, receivers, or HDMI switches.

If you have these issues on your Apple TV 4K, learn what to do.

Check your television or receiver settings

Make sure that your television and receiver are powered on. If your television or receiver has multiple HDMI ports, you might need to switch to the HDMI input on your television or receiver that your Apple TV is connected to. You can also try using a different HDMI port or HDMI cable.

Try switching to another display mode

If you see a black screen or briefly see the Apple logo before returning to a black screen, try using the remote to change video resolutions:

• On Apple TV 4K or Apple TV HD, hold Menu and Volume Down for 5 seconds, then release. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit.
• For Apple TV (2nd or 3rd generation), hold Menu and Up for 5 seconds. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit.

Still need help?

If you still can’t see video or hear sound on your television, there might be an issue with your HDMI cable or the connection to your television or receiver. Try these steps. After each step, see if you still need help.

1. Try a different HDMI port on your television.
2. Connect your Apple TV directly into your television with a different HDMI cable. Don’t connect to a switch or receiver, and try to use HDMI 1 or Input 1 on your television.
3. If your Apple TV is connected directly to your television and you see the Apple TV Home screen, try connecting additional devices, like a receiver or HDMI switch, one at a time.
4. After each additional device is connected, check that you still see the Home screen on your television.

Learn how to set up your Apple TV 4K for the best 4K, HDR, or Dolby Vision experience.

If you still can’t see a picture on your television, hear sound, or only see the Apple logo, contact Apple Support.

Get more help

Have a different issue you need help with? Find your issue below to get help:

• Get help with HDR.
• Learn what to do if you can’t connect to Wi-Fi on your Apple TV.
• Get help with playing content.
• Get help if your remote isn’t working.

Several users have reported that Apple TV app is not working properly and giving the following error message:

“TV” isn’t available right now. Check your Internet connection and try again.

Some users have said that they see this error when they attempt to watch downloaded titles offline.

You can watch the TV app when you do not have an Internet connection by downloading movies or TV shows on the TV app to watch later.

Are you not able to access your TV app to watch your downloaded content on your iPad or iPhone? If you are having this problem, then this article is for you:

See also: An Error Occurred Loading This Content. Try Again Later

iOS Device (iPod touch, iPhone or iPad)

If you see this error on your iOS device, here is how you can troubleshoot:

First thing you should do is to check if your content is downloaded on your device by going to Settings > General > Storage > TV. You can see your downloaded items here. If it is missing, you can redownload again.

Please try each step until your issue is fixed:

1. Enable Airplane Mode wait a few seconds and then stable it (Settings > Airplane Mode)

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1. On your device, close all apps. If you have an n iPhone X or later or an iPad with iOS 12 or later, Swipe up from the bottom of your screen to the middle, if you are using an iPhone 8 or earlier, double press the home button, this will reveal the most recently used apps.
2. Swipe up on the apps to close. Close all of them.
3. Now on your device, tap Settings > iTunes & App Store > Your Name Apple ID > Sign Out.
4. Now restart your device.
5. And go to Settings > iTunes & App Store and sign back in.
6. Now open the TV app and try again.

3. Please follow the steps below:

1. Make sure your device is connected to a Wi-Fi network
2. Open the TV app
3. Now turn Wi-Fi off (note that you can control Wi-Fi from Control Center)
4. And check the TV app again if it is working.

4. Follow the steps below:

1. Make sure that your device is connected to a Wi-Fi network
2. Go to Settings > iTunes & App Store > Your Apple ID
3. Tap Sign Out
4. Restart your iPad or iPhone
5. Now go to Settings > iTunes & App Store and sign in using your Apple ID and password
6. Open the TV app
7. Turn off Wi-Fi and Turn on Airplane Mode
8. Open the TV app again. Now it should work offline.

5. Restart your router and modem.

6. Update your iOS device. You can do wirelessly that by going to Settings >General > Software Update.

Apple TV

1. Restart your Apple TV by going to Settings > System and select Restart. And check for updates.

2. Update your Apple TV. Simply go to Settings > System > Software Updates and check for updates.

3. If you can, connect your Apple TV directly using an Ethernet cable.

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4. Reset your Apple TV. You may want to do this if you are still having the problem. This will erase your Apple TV. Here is how:

1. Go to Settings > System > Reset (or Settings > General Reset if you are using an Apple TV 3 or earlier)
2. And select Reset

See also: ‘This content can’t be played on this Apple TV’

You could also let Apple know your issues by leaving feedback. If you need more support, you can always contact Apple Support.